I received the most appalling service from the team leader Fuad Abrahams and manager Rodney Isaacs.

On the 31 August 2017 I went into Ok Ottery to settle my husbands account. I asked what the settlement balance was and was told R7596.37. when making the payment I got a slip and saw a credit on the account of the amount of R439.52. I asked the gentleman to call the accounts department and I spoke to Megan. Megan first told me that the payment I made was the amount due, when I questioned why there is a credit on the account, sh told me it was eroor and the amount due was R7156.85 and I will be refunded the amount of R439.52 before the end of the day.

That’s when Fuad came to the phone and told me Megan mad an error, there is no credit on my account, Fuad was extremely unprofessional and disrepsectful towards me. I then ask to speak to a manager that’s when Rodney came to the phone.

Rodney had no customer service at all, he was putting me on hold when not asking me to hold, shouting at me, speaking to me with disrespect. I asked Rodney why is there a credit showing on my slip this man then said its for Insurance from the 09.08.17 till the 31.08.17. my question was did I not pay for insurance for August billed on the 08.08.17. he said no. That amount was for, from date the 09.07.17 till the 08.08.17. my question was how do you bill me for insurance? Is it not from the 1st of each month till the end of the month? I still did not get an answer. I was given a number to call insurance( ********** ). I called that number spoke to Rachel, Nampho, Anna and Sindiswa with no success, everybody told me I am in the wrong department.

I am utterly disgusted with the service I received and wont recomment anyone to do business with Checkers Tokay!!!