I am very disappointed and livid at your way of doing business

You people need to change how things are done. When we place online orders we expect to receive the correct order. Online purchases are done for a purpose, maybe I'm not home and have to cater to my family or I am too busy that I am unable to go to the shop in-person. The ****ery that you do and assign the wrong orders, make us wait for that wrong order and then expect that when we reject it and report that its the wrong order we now have to start the process all over again. This is a BIG inconvenience and should be rectified because it sounds very much like you are not taking any accountability for your incompetence, or human error because it sounds politically correct. It is disappointing and you should reconsider this way of working. When we choose to place orders through your app that means we believe you know what you are doing. Word of advice, if someone does the honorable thing and reject the wrong order, pay it forward and make this simpler for your customer.