Humiliation on Claiming Sixty60 Xtra Plus Benefits that I pay for

Good day

I normally do groceries via Sixty60 app but yesterday was short of few grocery items on my way from work I passed by Checkers. I'm subscribed to the Xtra savings and Sixty60 Xtra plus. As I was shopping I then activated my 10%. When I got to the till, I didn't have my card. And I asker the Cashier to activate using my ID no. She then said they are offline which didn't make sense, but what the he'll I accepted. I then asked can we therefore do another card, she said nope they out of cards.

She then advised I borrow from another customer. I explained that won't be possible as I want to earn savings and my 10% discount. And she seemed confused as to what 10% I'm talking about and she said that might be only applicable to Sixty60 she doesn't know anything of that nature. The packer advised her that there is something like that. She insisted there's no such. She then asked for my card no from the app I read out the number and she said it's a rejected card 🙃.

Then she called one of the Sixty60 people, the guy came along and she asked n he too said he doesn't know and the Packer once more insisted there is a program that allows such. She then called another Sixty lady and then they started calling the other.

It ended up being whole Sixty60 gang n checkers staff saying no they've never heard of such and started making a mockery. Which I felt very humiliated and mind you it's late I'm from work.

Anyway I stood there looking at their fun of me. And then I asked one of them so you busy calling others because you saying you don't know what I'm asking for? And she said yes. And that was a shocker for me.

Then I turned to the Cashier I said can you try again with my ID you might be online. She tried and guess what she was never offline. She than asked the packing lady for guidance my sale was discount as It should have been. And she noticed that the card number on APP doesnt agree with the one as per ID number and she said you're probably using someone else's card so now i'm a *****ster and my line of work i work as Financial Manager.

When all was sorted I them that for future purposes if you're not sure of a product or program rather make enquiries with Supervisor or Manager as opposed to humiliating Customers and laughing at customers its so barbaric.

My complaint: I live in Amanzimtoti and checkers is 2.5km away IT WAS my daily supermarket for all house n home utilities. I was very disappointed of the ill treatment, humiliation and embarrassment imposed by your new staff as all the people to tended to me were new staff.

Most existing staff there knows me as one person who's always chatting with staff and yesterday I regret even advocating for checkers even with friends and colleagues I would vouch for checkers but the experience I received yesterday made me regret and going forward ill be terminating my sixty60 app and extra plus profile or buying from checkers.

Regards Rewards Card no: ***46 5914