Hugely disappointing Checkers Sixty 60 app Support

I was so excited to use the Checkers sixty 60 app, I even recommended it to all my friends. It was a true solution to my problem that I am at high risk, should I contract Covid-19. Really great app to use!

This was until some of the items I ordered was billed, but not delivered on 31 December 2020 and then again on 12 February 2021. In both cases I reported the incidents and then the real nightmare started. My nightmare was with Head Office: to get them to pay the correct amounts due to me. I even compiled an Excel spreadsheet to show them exactly what was paid and what was still outstanding!

After 5 phone calls and two e-mails, the problem is still not fully resolved. The biggest problem is that people cannot READ properly and therefore are unable to properly address the issue the first time.

My confidence in the app is shattered and I cannot express how disappointed I am. The IT people who developed this app has done a sterling job, just to be outdone by the delivery people (*****ing from Checkers) and by the payment office who cannot read and pay the correct amount back!