Horrible service Westgate Checkers

So on the 27th of May 2024 I went to the checkers in Westgate mall. I was with my 10 year old as we were going to do the monthly groceries.

We qued, the till got stuck as it was our turn then the cashier did not communicate this as I had already offloaded a quarter of the trolley contents. Manager came and tried to assist until she advised we must use another till and instructed another cashier to help. She just stood there while I put everything back into the trolley. We got to the till and it took her about 10 min before she attended to us.

No packers, I had to offload and rush to the other side to pack my groceries. We are talking R5000 worth of groceries. I had to pack each and every single item myself and load it into the trolley while workers are just going up and down. I let it go UNTIL I asked her why she isn't removing the security thing they put on baby formula. She said I have to walk to the other end by the kiosk to them removed. I told her going this direction is there no one you can send to get them untagged. She said no. I left my daughter with the trolleys to get the formulas untagged when I got there they asked for a receipt 😞. I had to walk back to grab the receipt. I left the store sweating like an animal because what service was that?????

I am very unhappy and will never return to that store.

Number one why don't they have enough workers to do the packing for customers?

Number two why is it the customers responsibility to get the formula tins untagged. Can they not install whatever device on every till?

Why did I have to be treated like a ***** on products I had already paid for? And still be given the run arounds??? Also not to mention there's a que again for these things!!!!!!