Horrible service

Very horrible service received from Andrew September regarding my 60 sixty order. I have shopped online using the app, money was taken from my account and mg was order was then cancelled, i have reported on the app that i haven't received my order, nothing happened. Today i had to drive to the store and spoke to Palesa who deals with 60 sixty orders. She than called Andrew who was very rude. No apology for inconvenience, no sympathy at all i was told that i still have to wait for tomorrow for my money to reflect on my accounts. And i am the one thag needs to call the store if nothing happens.

How do you resolve complaints? You dont apologize to a customer, the customer had to phone the store?

I was so disappointed with checkers.