Horrible service at checkers

I am writing to lodge a formal complaint regarding an incident that happened on 19 September 2026 at Checkers Goldfields Mall, Welkom.

I sent someone to pay my Metropolitan policy at your store. The cashier, [Nomvula Margarete Nkhahle], captured one digit incorrectly on my policy number ***.

When I went to the store manager [NAME UNKNOWN] to report this, I was told that they cannot take any action against the cashier because "the person will lose her job". We were also told that the person I sent "agreed to the information on the screen", which is not true.

Because of this mistake, I had to go through a lot of stress to get Metropolitan to correct my policy. I was very worried that my money was lost and that my policy would lapse.

No accountability was taken by the store and the matter was not resolved properly.

I am requesting: 1. A formal apology 2. Assurance that staff are properly trained to capture policy payments correctly 3. Clear steps on how Checkers will handle such errors in future so customers do not suffer

Please investigate this matter urgently and respond to me.

My contact number: ***

Thank you, Vivian Thembi Mlungwana