1 reviews | Active since Oct 2016
Horrible Service and Bad Quality Furniture
It’s with the greatest disappointment that I had to experience extremely bad service from House & Home Checkers Hyper Meadowdale Mall. I bought a coffee table in late December 2019 and never used it until end of January 2020. I started noticing mid-February 2020 that the quality of the coffee table is utmost poor quality and not the worth the price I paid. It started by peeling off on the edges of all 4-small coffee table as it had a set of 4 small tables that you can pull from the big coffee table. I reported the matter the representative they will get back to me and the feedback I received after almost 3 weeks into my enquiry that it is my fault the damages on the table. Initial I sent photos of my complaint and they never responded until I followed up and no help no commitment at all from house and home staff. I spent R24000 cash buying the coffee table set that started looking like it has been existing for more than 20 years. Even my great grandfather’s furniture does not look anything like what I ended up with at home in a space of less than 6 months. I later realised what was supposed wooden furniture is made from paper. What really gets me to be so sad is that they do not want to take responsibility of what happened. I am very disappointed and it cuts me deep that I bought from a reputable furniture store and expected high quality. I have bought couches, sound system from House & Home hence I thought I will get good quality coffee table as well. I resorted to bring in the coffee table in person for them to see it quality after the big table just cracked at one corner and started peeling off as well. I was called and told in a polite manner to F***off as we will not assist you and you must take your ******* you brought to our store!! Instead of getting to tackle the complaint and seeing that their suppliers deliver quality to them they don't want to take the blame. Highly frustrated and greatly disappoint.
