Horrible service

This morning around 07:40 I placed an order on Checkers sixty60 app,I live in Richwood Cape Town.So I was ordering from Checkers in Burgundy ,when I order a Low GI Dumpy bread they normal send a loaf of a brown bread.So I wrote on the delivery notes”Please send a right bread ,DUMPY Low GI. The driver phoned to ask for a pin ,he was still by the store so I told him to check if they gave him the bread that I want.Infact I told him to ask one of Checkers employees to check if it’s the bread that I want. Within a minute I receive a message to say my order was cancelled.

Why is there delivery notes if we cannot explain what we want?? Even the customer service did not come with any solution🤷🏻♀️.I was told that it’s month end so it’s busy at the store🤔🤔. Why is there a Checkers sixty60 App if they only prioritise people that are physically at the store. Why is there employees that are employed to collect online orders??? Why do they employ DUMP/Stupid people that do not know what is sold at the store??🤬🤬🤬

I have never experienced such at Pick ‘n Pay they alway send the right bread without even having to explain.

On top of that I’m being told to wait for the money to reflect on my wallet so I can be able to order again🤷🏻♀️🤷🏻♀️.

Why did I order a cereal before 08:00??

My order number :***A