SS
Sithi S

1 reviews | Active since May 2015

01 May 2015, 18:28

Horrible service

Went to buy Giant pack nappies for my daughter and Hugging gold pull ups for my son but couldn't get a size.... Was sent from pillar to post cos noone (including the *********** supervisor) could go to their store room and check whether or not there was a size available for me. Waited almost half an hour while Maureen made announcements for some idiot to come forward and assist until I eventually paid for the one packet and left. Checkers Scottsville has the worst kind of unhappy and miserable employees!!!! Don't greet, aren't helpful, and they just couldn't be bothered really..... It's always full and untidy with no space to shshop, noone to replenish shelves or to pack away things that weren't bought!!!! But I guess noone would give a damn because it's right next to ukzn and it'll always make the money it needs to no matter what.

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Replies (1)
Checkers & Checkers Hypers
Checkers & Checkers Hypers's reply04 May 2015, 14:49
Official
Hello Qness ,

On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience at Checkers Scottsville.

As a customer driven business, Checkers understands the significance of providing good customer service. For this reason, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.

In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.

Kind regards
Devon Currie
Customer Relations