Horrible customer service

Dear checkers hyper team i am writing to you today to explain about a horrible bad experience i had at your shop in Meadowdale mall on the 29/05/2020 yesterday i went there to buy myself earphones since the one i bought from you guys also gave me problem, and went to your shop march before lockdown to change them. And i found a lady i don't know her name because she wasn't evn wearing a name tag evn today i didn't see her name the same lady that was so damn rude to me today she said she won't sell earphones to me because last i brought thm back and i asked her what must i do if the quality is not right? She said she won't, i told her that i need earphones and she gave me and the worse worse part she wrote on top of my slip that I'm not allowed to change thm again and that ****ed me off totally i evn left my slip wth her (chashier no 0289). I was both stocked and disappointed to have been treated in this way and i believe you should be made aware of you stuff actions. I trust that this is not the way checkers hyper does business and that you will mention my concern wth (cashier number 0289) about the incident. I am open to discussing the matter further and should hope that you will respond with a solution to prevent this incident to happen again. I am looking forward to hear from you sincerely simphiwe contact number ***