Horrible Customer Service

Checker in Springs (TOWERS), went into checkers saturday 29/09/2018 18:35 to do some shopping for supper. I use this branch twice a week because to my home and can pass-by after work. We walk in with my neighbour so I go to the kiosk to pay Lotto because the was no ques, so she go goes to the cashier right by the door because we are chatting while I'm at the kiosk. She asked to withdraw R1600 and Im the one who advised her to go there because I always withdraw at the tills not trusting the ATMs outside.

The cashier with a long face walks to the cigarette counter where the "Till Controller" is chatting to the cashier that works there with no care in the world that shes on duty. The cashier tells her that can I have R1600 that lady at my tills wants to withdraw . She looks at her and say " EISH Eish labantu bahlupha" meaning these people are a nuisance. so we hear her then this lady says No let me go to the ATM listen to what tha woman is saying, I told her stand right there "akusi yimali yakhe leyo if ikhona izoknika' I withadrwa here everitime I need cash why is she saying that? , OK she's assisted I go back to my car to get my purse, come back there's 4 ppl ( including the woman from the LOTTO (Kiosk) on the till my neighbour made the withdrawal from talking out loud "umnikeleni ukujwayela kabi kube azange umnike" and she says "yazi uyangijwayelayazi angimzwanga bengeke ngimnike'. so my question is, what the deal with withdrawing from tills?? does it depend on the till controllers mood or what? and don't tell me it depends on availability of cash because in that same Checkers there are ladies who will take you from till to till trying to find some who has the amount you need without any ratchet comments. please Checkers Towers Springs help me with Terms and Conditions of Till withdrawals.

Please train your staff on Customer Care while you at it, they can't be having little meetings at the front end of the store in front of Customers discussing personal issues.