Highly disappointed in Checkers Big Bay

I'm highly frustrated and annoyed with the level of customer service I experience for this renowned leading South African retailer. At the deli of Checkers Big Bay I'm standing patiently waiting for some assistance while 5 staff members are having a chat behind the counter and blatantly ignoring me. Do I really need to beg for someone to please do their job?! Then I ask a staff member to please assist me in locating kebab skewers. She rudely dismiss me speaks to her colleagues then proceed to tell me "we don't have" I turn around and find stacks of them hanging down the first isle I take. I went back to the member for an explanation and just get ignored once again. So I went to the store manager to lodge a complaint. She apologizes and says she will speak to them. I told her that this is common behaviour at the store and not the first time it happened, so I wish to lodge a formal complaint. Then the manager of a flagship store of one of SA's leading retailers tells me that they DON'T HAVE A FORMAL COMPLAINT PROCEDURE!!! Do you seriously expect me to believe this?!! So I call customer care helpline to get more info on this claim of hers, only to be met with an automated response saying that due to Covid this service is unavailable?! What fresh kind of bull**** is this?!! Highly disappointing! If only the service in the store could live up to the beauty and excellence portrayed in the interior... Such a shame