MC
Margaret C

1 reviews | Active since Mar 2009

24 Jan 2025, 07:22

GREAT SERVICE

Absolutely amazing assistance from a support person by the name of KYLE from him on their ***help number. I do not think that people like this are given enough recognition in dealing, particularly stupid technologically challenged people.

I have no idea whether my call provider charged me for the call I do know that I had about R 79 on my airtime balance as I only use pay as you go and have spoken to one other friend today so cannot know whether I am paying or not but do know that my balance on my Pay As You go is down to R 60 and some cents. This messeage about the paying to supposedly toll free number applies to all corporated who have this facility - Dstv, Banks and the like. I do not want to speak to a 'BOT' I want a human voice as do most people born in the late 50's and 60's

Good for you.

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Replies (1)
MC
Margaret C's update25 Jan 2025, 23:49
Reviewer Update
I also wrote a 'Pure Stupidity' report yesterday thought it would go to my Checkers Hypermarket but chose some store that it looked like Hartbees something so have no idea where it will land up and that was about a Jive ice cream which I ordered and was delivered but only the wrapper as all the ice cream had melted - understandable in a hot area I live in but it should not be listed as an available product to purchase unless your delivery guys have refrigeration which I would never know about.

Today I ordered a 440ml. Sparletta Creme Soda - was so excited when I read the ingredients on the product it did not contain non-nutritive sweeteners - was sceptical - but read the ingredients (which I do on all products I purchase and will not touch anything with non-nutritive sweeteners. - you guessed it the information on Sixty60 products was wrong the bottle arrived and it did contain non-nutritive sweetenters.

I am diabetic and I should not have sugar, but my dietician told me when you see all the diabetic products, zero drinks and all the rest please walk on and buy what you want - she said please add the little bit of sugar (natural) into your food the sweeteners are POISON and I agree, actually have a friend who goes into anaphylactic shock if he touches the sweeteners.

My point is check your copy on ingredients, do not offer products on Sixty60 which arrive as only the wrapper - I have wasted R 30 this week on things I cannot use not to mention the cost of calls to call your help line - I like to speak to a human voice.

I would appreciate your comments and your plan to rectify these problems. I have supported Checkers for at least 30 years. Dislike Pick ' Pay and when I was able to drive and get to the store I would take the product back but I am not able to do these things anymore as I am retired and cannot drive or get to stores.

Await your comments on what is a problem for me and probably for a number of other people.

Margaret Crothall