Goods delivered to my house by Plumstead's Manager

I emailed a customer complaint due to the fact that something i purchased at the Plumstead branch was past its expiry date. Within a few hours the regional manager of Checkers calls to apologize and tells me to bring it for a refund. I then explained it's out of my way and probably wont bother to do so as the items cost R20. He then calls back to tell me the store manager of the Plumstead branch will deliver something to my house as a replacement. The store manager Ahmed, delivered a fruit basket, including sweet treats as well as a replacement item. What amazing service :-)<br>