Fifteen minutes

Went to Checkers at approx. an hour before they closed on 2018-02-09. We bought R1136. 00 worth of goods, paid for it by company bank card. Did another transaction for R110.00 immediately. Asked for another transaction of R800.00 Cash-back. Transaction was declined, but R800.00 was reserved for purchase on my bank APP immediately. There was enough funds for the transaction as well. They said it was declined, but we showed them it had already gone out of our account. They said the money would be back in our account in 15 minutes, because "FNB will reverse the transaction in that time". Two hours later, and we had to contact FNB after hours ***** Division, because nothing had shown. We had to fill in papers, present proof of all transactions we did make (excluding the R800.00), and Checkers never supp**** us with any evidence that some "code" prompting a reverse of the transaction would be forthcoming. Then we had to write a motivation letter, and send a signed complaint back to FNB. The manager gave us pathetic service, folded-arms shrugging his shoulders as if nothing is wrong. We remained there until they closed and when I advised them I am not going to let this slide, I received the very same nonchalant, "I don't give a ****" attitude. This is entirely unacceptable. The staff gave us no smile, no assurance and showed us everything but professional standards. Checkers are going to know about this, but we trust hello Peter will also not accept such low standards on our behalf.

Paul van der Schyff and Stephanie Shrosbree Directors The Go Group SA.