Faulty TV Purchased at Checkers Hyper - Request for Refund

Dear Hello Peter Team,

Could you 'please assist, I am writing to express my disappointment with the faulty TV I bought from Checkers Hyper on 05 November 2025. After two weeks of purchase the TV became faulty and I took it back to the store. The TV was tested in-store and confirmed faulty. Now they want to take it for repairs and give it back to me. My argument is that, I did not buy a second-hand TV. I bought a brand-new TV. Why now I should be given a fixed TV, instead of being given a new TV. Despite this, I'm not confident in the repair option as it may lead to future repair costs due to the factory fault.

I've requested a full refund or a replacement TV, but this hasn't been accepted. I believe this is unreasonable.

My details: - Date of purchase: 05 November 2025 - Product: JVC Smart TV - Store: Checkers Hyper {Parow Centre) - Issue: Faulty TV

Please assist in resolving this matter as the store is refusing to give me my money back. It’s worse they ****, said they took the TV for repairs whereas they haven’t done so. I checked with the supplier and they told me they have not received the TV for repairs. I feel that my rights are being violated as a consumer.

Please assist.

Sincerely, Nomawetu Nobaza ***