Faulty appliance

On 27 January 2015, i purchased an Attimo cordless kettle, white in colour at Checkers Swellendam, i brought the item home, but did not use it immediately after purchase. I later took it out of the box, but noticed that there were some black marks on it but i assumed that maybe it was due to the manufacturing process, also inside it didn't exactly look like it should,as the cord was not inside the plastic as it should have been, again i thought fine just check it out maybe it is just packaging and the cashier did check for everything when i paid and she stamped the box, when i switched it on the kettle did not work, so i told my husband tomorrow 28 January 2015, he must return the item and get another one,however on 28 January 2015, Checkers did not want to take it and said it looked like the kettle is a month old, and we took an old kettle and put it in the box now we want a new one, we have the slip everything,my husband left the branch with kettle as the manager said he is not authorised to give a refund nor another one we have to wait for Regional manager. This is beyond disgusting,now it looks like we are cons. This is beyond sick. Shame on Checkers for selling broken ****.