False, misleading or deceptive representation

Tuesday; 05/04/16 @19:35. <br> I bought a 12 piece dinner set that only had 9pieces. When the packer realized there were mugs missing she first disappeared for a good 5 mins only to find she had gone to do something else the cashier at the till point had continued with other customers so I had to ask what they advise I should do. They suggested I leave my trolley and go back to the floor to look for another one myself, only to find that the one I had bought was the very last one. I then went to customer services, explained to Charmaine what had happened, the store manager Seelen Govender was also present. To my dissatisfaction they offered me a refund after i explained that I liked this set in particular. No one asked for the bar code to double check if it was indeed the last one nor did they offer to replace the mugs. Instead I was expected to take my money back as a solution to the problem they had created to begin with. Angry at their lack of customer care I took my 9piece dinner set, thanked them and left. They displayed an item that technically could not be sold, there's a CPA against this. I can't express just how very angry I still am.