False Advertising and NO customer follow up

On the 29th October I placed a click and collect order online for Okashi red whiskey @R239. Received my email confirmation etc. etc. on the 30th October, N1 city liquor store phoned to say they have no stock, and also to confirm no stores have stock. If that is true, why advertise on line? = false advertising….I then logged a complaint with Reference Number: 241728 and no one has come back to me yet. Poor customer service.