MC
Monique C

1 reviews | Active since Feb 2012

25 Mar 2015, 21:59

False advertising and bad attitude

I was at the bakery when I saw a cherry cake marked as 'Assorted Cakes R 22.99' and a cake in the same fridge was marked at 'R22.99 per slice'. I asked the assistant if the price of the cherry cake was R22.99 and she said it must be a mistake and I should speak to the Bakery Controller. I found him in the front of the store. I told him that I would like to bring something to his attention in his cake display. Upon showing him, he adopted a nasty attitude by saying that I could think that it wasn't R 22.99 for the entire cake. A fellow shopper passed by and commented in Afrikaans, that he should be giving the cake to me at the marked price or the cake should have been cut into slices. Kelvin the Bakery controller proceeded to speak to other customers and then turn to me and showed me another cake at R43.99 and commented the cherry cake is worth over R200'. I took a picture the display and proceeded to pay for my purchases

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Replies (1)
Checkers & Checkers Hypers
Checkers & Checkers Hypers's reply26 Mar 2015, 12:43
Official
Hello Monique1705,

Thank you for taking the time to contact the Checkers supermarket chain.

We are sorry to hear of your poor experience when visiting Checkers Hyper N1 City. In the interest of good customer service, the details of your experience will be brought to the attention of Divisional Management of investigation. One of our representatives will be in contact with you shortly.

One of our representatives will be in contact with you shortly to gather the relevant product information.

Kind regards
Devon Currie
Customer Relations