sN
suveera N
1 reviews | Active since Aug 2012
04 May 2015, 09:00
failure in service delivery
After speaking to the sales manager at checkers waterfall corner regarding an item. She advised us that she had plenty in stock and we.could come through. We get there and there is nothing in stock. The item has not been received yet is on promotion and they never received it. How useless can the sales manager be if she doesn't know what's going on. Furthermore what **** is checkers and checkers hyper running if they are not giving this item to the stores. Utterly annoyed and disappointed with this. We spend our time effort a d money going to the stores to be turned away. Get your act together.
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Checkers & Checkers Hypers's replyOfficial
05 May 2015, 11:00Hello honesty_4,
Thank you for taking the time to contact us with your concerns about the availability of products on promotion.
As a customer driven business, Checkers constantly endeavours to ensure the timely delivery of goods to our stores, it is however a reality that unforeseen circumstances may cause delays. We therefore apologise that this information was not provided to you by the sales manager in this instance. In the interest of good customer service, the details of your experience will be forwarded to the relevant Divisional Office for investigation. One of our representatives will be in contact with you shortly.
We thank you for taking the time and effort to communicate with us. We realise that it is only with the help of concerned consumers such as yourself that we are able to offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact us with your concerns about the availability of products on promotion.
As a customer driven business, Checkers constantly endeavours to ensure the timely delivery of goods to our stores, it is however a reality that unforeseen circumstances may cause delays. We therefore apologise that this information was not provided to you by the sales manager in this instance. In the interest of good customer service, the details of your experience will be forwarded to the relevant Divisional Office for investigation. One of our representatives will be in contact with you shortly.
We thank you for taking the time and effort to communicate with us. We realise that it is only with the help of concerned consumers such as yourself that we are able to offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations
Checkers & Checkers Hypers's reply05 May 2015, 11:00
Official
Hello honesty_4,
Thank you for taking the time to contact us with your concerns about the availability of products on promotion.
As a customer driven business, Checkers constantly endeavours to ensure the timely delivery of goods to our stores, it is however a reality that unforeseen circumstances may cause delays. We therefore apologise that this information was not provided to you by the sales manager in this instance. In the interest of good customer service, the details of your experience will be forwarded to the relevant Divisional Office for investigation. One of our representatives will be in contact with you shortly.
We thank you for taking the time and effort to communicate with us. We realise that it is only with the help of concerned consumers such as yourself that we are able to offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact us with your concerns about the availability of products on promotion.
As a customer driven business, Checkers constantly endeavours to ensure the timely delivery of goods to our stores, it is however a reality that unforeseen circumstances may cause delays. We therefore apologise that this information was not provided to you by the sales manager in this instance. In the interest of good customer service, the details of your experience will be forwarded to the relevant Divisional Office for investigation. One of our representatives will be in contact with you shortly.
We thank you for taking the time and effort to communicate with us. We realise that it is only with the help of concerned consumers such as yourself that we are able to offer service excellence and quality that can be trusted.
Kind regards
Devon Currie
Customer Relations