NR
Nic R

1 reviews | Active since Sept 2011

30 Apr 2015, 14:30

Failing process, no pies, no bread, cashier broken

Usually I get good service from the Checkers in Centurion lake and Echo Park, but I will stick to them now and NEVER use grey owl again.<br> <br> I went with a simple task this afternoon, to get lunch. How easy is that, right? WRONG!!! <br> Only pies they had left was Spare Rib and Cornish. Ok, so lets have salad from the salad bar. I always mix my salads, at F&V, PnP, Spar where ever. I'm not just in the mood for Potato salad, I want variety. Next thing I know the lady who eventually helps me gives me attitude I need to have seperate containers for the different salads. I called the manager who very annoyed assured me that this is the process and that is how they do stock taking. I told him I'll do my shopping at Fruit and Veg, and he thanked me. Really? So losing customers is OK??<br> <br> I also needed to get hotdog rolls for supper, but guess what - SOLD OUT. ***.<br> <br> Ok, then I proceeded with the salad to the \EXPRESS LANE". There seemed to be a problem where a manager had to enter a code for every customer. After 5 minutes of waiting for not a long queue I walked out empty handed and went to buy KFC.<br> <br> This Checkers is clearly BROKEN and I will never go back."""

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Replies (1)
Checkers & Checkers Hypers
Checkers & Checkers Hypers's reply30 Apr 2015, 15:51
Official
Hello NicHagar,

Thank you for taking the time to contact the Checkers supermarket chain.

We are sorry to hear of your bad experience when visiting Checkers Grey Owl Midstream. As a customer driven business, Checkers recognises the importance of providing quality products and superior service. For this reason, the details of your experience will be brought to the attention of Divisional Management for immediate investigation. One of our representatives will be in touch with you shortly.

In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.

Kind regards
Devon Currie
Customer Relations