EXTREMELY POOR POOR REPAIRS SERVICE!

Today is a full month since I took my LG Microwave in for the second time, same problem in one year. Microwave was still under guarantee. On 19 November 2017 when I went to their repairs department, the Manager, Andre, very unfriendly, unhelpful brushed me of with a remark that this part was not covered by the LG insurance. LG disagreed and did take it in to repair. This manager did not even give me a change to explain that I had the same problem in April this year, and this was also repaired by LG. Then it was the repairs lady. I was the one that had to keep on phoning her. No communication at all. And the answer I got every time is she is sending a email to her head office. *********** totally. Both repairs and the manager is unfit to work with clients. I phoned the manager yesterday in desperation and again was bushed off wit a answer he had to speak to the repair lady who only came in after 10 because of Xmas trading hours. Needless to say he did not even bother to phone me back. I had to phone the repairs lady yesterday 3 times to have an update on the situation.

I work in retail myself. also a big company. If one of our staff members dare to treat a customer this way, specially in today's financial climate, I can promise you I would not have a work after that.

This is one of the worst experiences I have ever had. And the most astonishing thing is I stay close by, I bought before from them. I had the same treatment from the manager before. And yet he is still working with public and manage a staff. No wonder there is no communication and lack of customer services from his store.

Really. This is very bad. If this was my store I would be extremely concern about my business!