Extremely Poor customer service

On the 7th of June my head chef and one of our drivers went to Checkers Modimolle to buy our weekly supplies - which we have done since they opened in Modimolle Mall. We spend between R10 k and R20k a week at Checkers Modimolle, depending on our number of guests. When they went to the till after selecting the products, the manager stopped them and refused that they pay at the till. She claims that they empty the shelves, and the packers have to re pack the shelves. (I thought that is why you have packers). She said we should email our order weekly. She was extremely rude, and this was in front of the other customers. Joyce & Sandra was involved. She told my chef in a very rude manner that she does not need our business. I come from retail, and I believe in treating your customers fairly and with respect. It is after all the customers that contribute to the staff salaries and Sales targets and incentives. Pick 'n Pay Modimolle is more than happy to assist us.