Extremely Frustrating and Unresolved Issue – Money Deposit Not Reflected After 2 Days

Complaint: I am beyond disappointed and angry with my local Checkers at The Neighbourhood, Johannesburg, as well as the Checkers helpline.

On Wednesday, 22 October, I deposited money into my own bank card at the Checkers Money Market counter — something I have done many times before without issue. It is now 24 October, and I still have not received my money.

I have called the Checkers call centre multiple times, asking for updates or to speak with a senior person, but all I get is the runaround. At one point, I was told to go to the store and show my bank statement and I did exactly that yesterday.

In the store, I stood with the Admin Manager as she emailed the bank or finance department to confirm she had seen my statement and to request the release of the funds. She assured me that her finance lead would call me this morning with an update — yet no one has called, and my money is still missing. I called the Checkers help line again this morning, was transferred to different people again, held on a few times again like yesterday and was told they would call me back and still no phone call back and it's already 2:30pm.

At this point, I honestly have to ask: Has someone ****** my money? Not a single Checkers employee can tell me what has happened or why my funds have not been returned.

I used to trust Checkers for these deposits, but this experience has completely broken that trust. I feel like I am being treated as an inconvenience rather than a paying customer who deserves answers.

All I want is for my money to be returned immediately — I don’t care if it’s cash or card reversal. This has been the most frustrating and upsetting experience I have ever had with Checkers. I have a reference number so if anyone gets back to me I will be able to give it.