Extremely Disappointing Service

I am writing to express my profound disappointment with the service I received from Checkers Sixty60. Recently, a driver arrived at my security estate but failed to make any attempt to contact me. Instead of delivering my order, the driver left without even calling, leaving me completely unaware of their arrival. There is no way to communicate with the driver through the app, which made the situation even more frustrating.

When I reached out to your support line, I was informed that the driver had allegedly waited 10 minutes and claimed to have tried calling me, stating my phone was off. This is simply not true. The phone in question was fully operational, as evidenced by the fact that both the store and head office were able to reach me on it when I later raised my concerns.

To my further frustration, Anna from Checkers Thatchfield informed me that head office would not assist with this issue, and I was advised to reorder the items and pay an additional R35 for another delivery. This means I am now expected to pay R70 in total for two delivery attempts, even though the initial failure was entirely due to the driver's lack of effort. This situation is entirely unreasonable.

While Checkers Sixty60 did credit the amount for the order into my app wallet, I have not received a refund for the R35 delivery fee. Given that I bear no responsibility for the failure of the delivery.

This experience has been incredibly frustrating, and the lack of accountability from your team is disheartening. I trust that Checkers Sixty60 will take this matter seriously and rectify the situation promptly.

Order number: ***