EXTREMELY BAD SERVICE!!

On the 13th of August 2024, time would be around 17h00 to 17h55, I was harshly treated by the staff at CHECKERS BLUEBERRY SQUARE ROODEPOORT. What transpired was inhuman, and i felt humiliated by the staff. I went there to withdraw a cash send. However, I was asked by the floor manager at that time (which I unfortunately didn't get her name) to run to the Kiosk instead of Money market to get my cash however the lady that tried to assist me did not seem fami**** with the system and called for help. One of the staff pulled through but they both failed and sent me back to the money market where i was told they can't withdraw my mom and I should go to the nearest ATM, it WILL DEFINETELY come out. I had kids to fetch from aftercare at 18h00 but I rushed to the ATM and unfortunately I got an error message stating the transaction has failed. went back to CHECKERS and that is when the nightmare started, I was made to all Capitec because they insisted it was a fault on their side and enquire when the fault was their system, and then made me to wait and beg for help since I needed to use that cash that day.

Only today 19/08/24 ( 6 days later) I am receiving a call from the store manager (Patrick, that's what he said his name was), and according to our conversation he only called because he wanted clarity if I got financial help from the staff and how much was it, I have my doubts he would have called if it wasn't for that. I had to pay extra fee for fetching the kids late, I literally couldn't find taxis anymore, so I had to improvise money for uber that was not even in my budget. I DON'T SEE MYSELF SHOPPING THERE ANYMORE.

They have lost a loyal client that would pop in every single day.