Extremely BAD Customer Service

Every day we pop in there to get what we need the staff are normally very helpful and friendly. But today we received the worst service ever. While at the till we asked to buy electricity and was advised that the tills don't sell electricity and after we are done must go to the money market and wait in line for that. After asking if thats a new thing because we buy there every month I was told that there are only certain tills have that function and that "this till" can't do that. (Please note that I bought from that specific till many times before). After that I asked to buy Cigarettes aswell and again I was told after we are done I must go to the cigarette kiosk and wait in line for that. When I asked why I can't buy it from the till as any other day I was told because they just can't sell it there. I in turn asked to see the manager and was told that he can't speak to me he is busy, and the reason I Can't buy the cigarettes there is that she can't go and fetch it and does not have anyone that can fetch it for me. ( also please note that it is December there are more staff instore as usual and there was a staff member standing right behind us)but okey after telling her that I felt her service is the worst I ever experienced in any checkers, I asked the security to call the manager for me and he had no problem to show me to him, she still kept yelling at me the manger is busy and can't speak to me.

If that is the level of service they give customers who supports them every day of the year I can believe that most people go to other retailers.