1 reviews | Active since Dec 2012
Expired stock! Incompetant management, bad CS!!
I did my monthly grocery shopping from Checkers this month as I usually do. Spending over R1500.00. The next day I decided to take a pack of mixed nuts and open it at work only to find out that the nuts are expired. I wasn't too upset because it was just a pack of nuts. However, the next day I decided to take out the Royco Bolognaise sauce , I called my bro and sister over as its a family favorite, only to find out that the sauce had actually expired two months ago in Jan. After the embarrassment of telling my family, I ended up spending even more money buying take out. The manager Vernon insists that his staff check out shelves everyday, if so, how is this possible? I do have a picture of the packaging on my phone. What frustrates me is that he, being the manager, promised to call me back the same Wednesday, its two weeks and I haven't received a damn call!!After spending so much money, airtime and time, he didn't even have the decency to call me back. I will never support checkers again. He said that I must come back to checkers , REALLY? I COULDVE DIED EATING SAUCE THATS TWO MONTHS EXPIRED. I must still use time and money to come back there? I will go to media if nothing is done
On behalf of the Checkers supermarket chain, I would like to apologise for your disappointment with the products purchased at Checkers Hyper Gateway and subsequent experience you had when contacting the store about the issue.
As a customer driven business, Checkers understands the importance of providing quality products and superior service. Therefore, the report of your experience will be brought under the attention of Divisional Management for immediate investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
On behalf of the Checkers supermarket chain, I would like to apologise for your disappointment with the products purchased at Checkers Hyper Gateway and subsequent experience you had when contacting the store about the issue.
As a customer driven business, Checkers understands the importance of providing quality products and superior service. Therefore, the report of your experience will be brought under the attention of Divisional Management for immediate investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations