Exceptionally bad service from Checkers, Centurion Lifestyle

Once again I am unpleasantly surprised with the service of Centurion Lifestyle Checkers. I have submitted the claim form to them for food poisoning after consuming food from their store. This happened on the 9th of September - almost a month ago. First Johan "helped" me then went on leave. Then Wouter assisted but was then promoted and moved to another store. I am back with Johan and after promises were made that I will be phoned today after finding out from head office what the status of the claim is, no phone call was received from the store. This is an example of bad customer service.