Enquiry

Good day. I deposited money via the money market transfer mechanism. When the person who went to collect the money went they were advised it had already been withdrawn. I followed up with Checkers and the lady whom I spoke to at the head office was very helpful in that she advised me to open a ******** case again this from where the police will be able to acquire the details of the person who withdrew the money. She then advised that in that event Shoprite/Checkers is the third party and Capitec would be responsible to divulge the details. I opened a case accordingly now the cops requested that I go to Checkers to get a print out with the details of the withdrawal and deposit. I was advised that Checkers is not able to do this for me.I called Capitec and they also advised that such matters are not handled by them. Kindly advise on the procedure to follow and how this matter can be attended to so as to acquire the necessary details of the drawer. Your assistance will be highly appreciated.