Embarrassing and humiliating service

<p>To Whom it may concern.</p> <p> </p> <p>My Fiance and I decided to do our monthly grocery shopping at the Checkers Hyper - Roodepoort, we normally shop at the Sandton branch. However we were in the area visiting family. After grabbing our groceries we need for December we headed off to the tills.</p> <p> </p> <p>3 of the first 4 tills had signs stating Express till 10 items only, the other one did not, have any sign so we stood in que for 30 min after the wait the till lady says it us its an Express till. I then said there was no sign indicating that it was an Express till. Some elderly Afrikaans lady ( not sure if she was the manager) said we had to go to another till after been in the que for 30 min. I tried to explain to the lady theres no sign stating its an Express till. After a few minutes with voices been raised and causing a commotion in front of other clients. She then said she will allow us to use the till but we need to pack our own trolley as the cashier won't do it. So i said it was fine and we did that. While the cashier was helping us she constantly spoke in Zulu to her colleague saying " shes not going to pack the bags" while mumbling under her breath. Just a heads up I might be white and my fiance indian but we both understand Zulu.We Did not appreciate the manner in which this was addressed and the embarrassment in front of other clients.</p> <p> </p> <p>I work in customer service myself and this is not the manner in which you treat loyal clients. We shop at Checkers Hyper Sandton every month. I will never go back to Checkers Hyper Roodepoort they give Checkers a bad name. Sandton keep up the good work.</p> <p>Please I would like a response from higher management in regards to this disgusting behaviour.</p>