Embarrasing "racial" service at Checkers Matlosana Mall

My friend accidentally transferred money, instead of my bank account to a Checkers account. (Which happens a lot with people who don't know how some bank apps work.) I send him the same day to withdraw the money from the cash desk at Checkers. He needed the money because he got Sassa grant for disabled people and it was the beginning of the National Lockdown (unsure if Checkers will stay open during the Lockdown.) The staff by the cash desk said to him that they can't process it there and he must go to the normal tellers. When he got there he gave the lady the screenshot on his phone and the password explaining to her that he wants to withdraw the money out of "the Checkers account". She went and withdraw another R500 out of his bank account. We had to go back and try to resolve the situation and put our health at risk hence the Novel Coronavirus. As we enter Checkers Matlosana Mall I was asking for one of the Managers that I knew that will solve the issue. Immediately all the staff by the door said "He wants a white manager" "he wants a white manager" I am sorry but I am an Operator of a big Restaurant chain and nearly all my staff is black! I felt so embarrassed - still waiting for a manager but to no avail! So I approach the nearest manager (she helped me fairly but was confused about what was going on.) I explained the issue with her and she said she don't understand? My friend walked away maybe because of the embarrassment! I went to the cashdesk and withdrew the money. Again the staff which was helped in front of me make comments like: "I will never make a scene for only R500" Also by the lady who helped me with the withdrawal just laughs in my face. It was really embarrassing for me and my friend. I don't think there is enough training done for the staff to listen to what customers actually want. This was unnecessary if the tellers just listened to what he asked of them. I and my staff bought a lot from that Checkers during the past few years also I enjoyed going there for my shopping but will never return there again. There was a ****** issue thrown in my face and all I wanted to do is help a friend in need.