Ebucks gone due to manager voiding transaction??!!

<p>We bought a R1000 checkers voucher with fnb ebucks and wanted to load the R1000 onto a voucher card (as we have been doing for almost 6 months now). When we got to the cashier we asked to do the same.</p> <p> </p> <p>She rang all the items which totalled R199.40, and then loaded a R1000 giftcard.. this increased the total to R1199.40 that we had to pay?! I then instructed her that she made a mistake and we wanted to load the R1000 ebucks voucher onto our checkers gift card not buy a voucher of R1000.</p> <p> </p> <p>She then added the R1000 as a mobile voucher whereafter we had to insert the wi code. This was done and the amount dropped to R199.40 on the till. This indicated to me that the code was used to clene the incorrect R1000 that the cashier added. I then instructer her that the first R1000 voucher was incorrect and she needed to take it off.</p> <p> </p> <p>She did not understand and a manager (Lydia Masemola) was called. The manager then incorrectly removed our R1000 ebucks mobile voucher!! I stated that this was incorrect! She also was found *********** as she did not understand that you can load the ebucks voucher onto a gift card and then just removed our already entered mobile voucher! I indicated this and after some time debating with her she just voided the transaction which ment that our wicode of R1000 was used and lost as no transaction went through!</p> <p> </p> <p>This is an unacceptable mistake, how does managers not know the process of ebucks, and how will i be credited my R1000 back as this forms part of my monthly grocery money?!?!</p>