Double charged

I have been double charged. They told me it did not go through on their side and that they have network problem after I had swiped. I refused to swipe again but the front admin manager Salome together with the cashier Mapitso insisted I must swipe again as it would reverse the money but from the 24th December 2025 until now I am still waiting no money is reversed I called the store many times without a response.