Does the store manager have a purpose?

Good day<br> <br> So I just left Checkers Eastgate because there were no trollies. I informed the manager and she said I should check at the parking exit and I said I just came from there and she said \I'm sure they are busy collecting them"<br> <br> What bad passive management is that? \""I'm sure?\"" As a manger myself she should've called the guys and ask them if it is being collected. Perhaps employ more people to collect trollies. Make a store announcement to let consumers know that she is dealing with the shortage. That's how you manage expectations. Poor management. Pick and Pay across the road didn't have this problem so I'm happy."""