Do not update your cart on Sixty60

If I could give 0 stars I would. On the 16th of April I placed an order on Checkers Sixty60. I then realised that I needed to add black bags to my order so I updated it (A fair thing to do considering they have that option). The order was then suddenly cancelled due to "insufficient funds" and I was left confused as black bags definitely don't cost R1000. It turned out that instead of either cancelling the preauthorisation or updating it, that they just charged my entire order as a separate transaction and did not lift or alter the preauthorisation. I then called multiple times where I was told that I have to wait for 10 days to pass before they can write a letter (for reference, Capitec usually gives it back within hours). Once those 10 days have passed, I called and they promised me a letter by lunch time. It was then that I had to repeat this step 3 times over the span of 3 weeks because they got the information in the letter wrong each time AND apparently before lunch means days and even weeks later. It is only last night (a month and 6 days later) that Capitec returned the money because it was not processed for so long. I am utter disgusted and disappointed in Checkers 6060 for their incompetence and lack of willingness to help in this situation. It should have not taken over a month for them to write a simple letter and they should have gotten the facts right the first time.