Distgusting Employee Etiquette

Good Day,

I trust you are well.

I am highly appauled at the distgusting behaviour from an employee by the name of Nelisiwe Precious S (Till number 13) from Checkers Hyper in Gateway Mall today.

I went to buy a a Krush juice and had to wait over 20minutes in line because Nelisiwe was too busy talking to her friends and making disrespectful remarks about us because we (the customers) were complaining amoungst ourselves that someone had cut the line.

She went on to say directly to my face that it is not her problem if we got to Checkers late,we should have came earlier. I informed her that we are in a hurry to get home and she rudely tells me again that she so thats not her problem we will wait as long as she wants. I told her she is still clocked in and at work and I am not so she will be forced to give me my slip and change in the end.

There were 2 other till packers with her at till number 13 around 17:00pm. I want this staff member dealt with, as that is not the service we expect from Checkers Hyper.

I have informed the manager at the store who was very sympathic because I was in tears,and he informed me the matter will be dealt with but I am yet to see proof of this. There are far better people who would love to work in Checkers and not her.

I will be going to Checkers Hyper tomorrow(08/07/2023) to follow up on what was done but I am livid that Checkers would hire someone who confidently tells customers its not her problem if we're in a rush,we should have came earlier like we in a blady taxi rank and she's not getting paid to do her job.

I have my slip and will keep it as proof of time of this disgusting performance incase anyone wants to pull up Camera footage of this performance of your employees.

I need a call and proof that something has been done to rectify this disrespectful employee who should not be working with people if it is not her problem!

Please call me on *** and email me as soon as possible because this service was the worst I have ever encountered.

Kind Regards, Hope Nsibande