Dissatisfaction _Bad Service
Placed My order on 14 January 2024, order was cancelled due to authentication but monies were deducted afterwards and still in a pending status.I have contacted the Call Centre numerous times and was promised that they would escalate it to their financial department and give me a callback to no avail. This is really disappointing as I need that money to buy groceries 😞 and the bank won't release it until they call the bank or I get an authorisation letter
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Replies (1)'s updateReviewer Update
22 Jan 2024, 22:53Placed My order on 14 January 2024, order was cancelled due to authentication but monies were deducted afterwards and still in a pending status.I have contacted the Call Centre numerous times and was promised that they would escalate it to their financial department and give me a callback to no avail. This is really disappointing as I need that money to buy groceries 😞 and the bank won't release it until they call the bank or I get an authorisation letter
's update22 Jan 2024, 22:53
Reviewer Update
Placed My order on 14 January 2024, order was cancelled due to authentication but monies were deducted afterwards and still in a pending status.I have contacted the Call Centre numerous times and was promised that they would escalate it to their financial department and give me a callback to no avail. This is really disappointing as I need that money to buy groceries 😞 and the bank won't release it until they call the bank or I get an authorisation letter