Dissapointing Service by Sixty60 Checkers

1. I placed an order at 14:41 Saturday with high expectations of getting my order for the groceries that I planned to use on that evening.

2. However, despite the assurance that my order would be delivered between 18:00 and 19:00 , my order was not delivered within the promised time frame. In fact, I waited for a staggering 4 hours without any sign of my groceries and it was eventually cancelled.

3. This experience was utterly unacceptable and embarassing to my family, as I had re**** on the service to provide essential groceries to prepare for my braai and supper for my family.

4. Should I have known perhaps in time I would have made alternate arrangements earlier however they also denied me that opportunity becaue I made contact with the contact centre at 18:31, which assured me that shopping was complete with the grocery store and there is only liquor store that remained. At this point I did not see to worry about making any other arrangements.

5. Because of their inefficiency, my family was without groceries, and the preparations I had made for a braai were in vain and embarassing to myself and children.

6. I understand that unforeseen circumstances can occur because it was a busy Saturday with the Rugby World Cup playing, but the lack of communication, the excessive delay, and the undue costs I had to endure are inexcusable.

7. An email was only sent the following day to apologize that my order was cancelled "Due to a service disruption" and they also added "R50 app credit into my Sixty60 wallet".

8. Furthermore my money was refunded as credit onto your Sixty60 app, which to my suprise they never consultuted and as it further limits me a choice of what I would like to do with my own money and where else I would like to spend it.

9. I am very dissapointed as their loyal customer, as I expected nothing less than reliable and efficient service in line with your guarantees not R50 onto the Appl

10. Although someone phoned me on Sunday to assist by explaing what has happened to my order and also to try by facilitating a new order however that exercise was fruitless.

11, Today is Monday, 30th October and no one has even made attempt to contact me as regards to my experience, order, and my money that is still with Checkers.