Dissapointed

<p>I went to the Checkers store in Sunninghill today to exchange a kettle I bought 8months ago. When i arrived i explained my problem the lady took the kettle and plugged it in and tested it. When she switched it on the light did not come on but it took her about 15min to realize its not heating up. I think the manager at the store came and she explained to him what is happening and he just kept saying no refund, no refund, so i said im here to exchange as my kettle is not working. The lady then said i must go and fetch another one, which i did. When i got back they said i must just take the kettle and gave me my old slip back. So i asked the man which i think was the manager dont i get a new warrenty with the kettle or some proof i swopped it out he just said no i use the same receipt for the old kettle. So I now I have 3months left on a new kettle? On the receipt they wrote exchange and todays date. I got home and took out the new kettle only to find the power base of the kettle not in the box.... now i have to go back again and hopefully come right. This just makes me more stressed out.. not happy to go back again..</p>