Disrespectful Treatment at Amajuba Mall Checkers

I am writing to express my deep dissatisfaction with the appalling treatment my elderly mother received during a recent visit to your Amajuba Mall branch in Newcastle. As regular customers of Checkers, even though we are based in Dundee, we expect a much higher level of respect and professionalism from your staff.

On 22 January 2025 my mother and sister were at till number 6 (see slip attached) where they purchased a few items, including some eats from Kara Nichas. After paying for their items, my mother began to enjoy the food she had bought, only to be accosted by a packer who demanded to know whether the item was paid for, in a loud, high-pitched tone. This took place in front of other customers, and the approach was not only disrespectful but entirely unnecessary.

Prior to this, Mbube security had been called to assist the teller with scanning an item, and he remained present until the transaction was completed. If there was any confusion about the purchase, the security guard should have asked to see the receipt, not a member of your staff in such an inappropriate manner. This incident left my mother feeling embarrassed and humiliated.

To make matters worse, when my mother approached the store manager, an Indian female, to address the situation, she appeared dumbfounded and offered no substantial response. This lack of action and empathy further highlights the need for better staff training on handling such situations and treating customers with the respect they deserve.

If this matter is not addressed and given the priority it deserves, I will be forced to take the issue to social media to ensure the public is made aware of the poor standards of customer service at this store.