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Phumzile M
1 reviews | Active since Feb 2015
11 Feb 2015, 18:42
Disrespectful to customers
We just experienced the most shocking utterances by your Customer Service Receptionist by the name Rachel Lesejane.A friend of mine mistakenly bought a bigger size Plain Yorghut for a diet and upon realising I accompanied him to go get an exchange...from the tills we were sent to customer service where we met the lady in question,when we let her know what we wanted to do she simply responded by saying ''yisilingo ke lesi'' I dont have the direct english translation to this but it basically means he patience is being tested which I found was shocking.She said this while next to a colleague whose name i will withold.This is unacceptable behaviour and undermining to say the least.
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Checkers & Checkers Hypers's replyOfficial
12 Feb 2015, 12:19Hello mguliphumzile,
On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience at Checkers Hyper Eastgate.
As a customer-driven business, Checkers understands the importance of providing customers with superior service. Therefore, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in contact with you.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience at Checkers Hyper Eastgate.
As a customer-driven business, Checkers understands the importance of providing customers with superior service. Therefore, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in contact with you.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
Checkers & Checkers Hypers's reply12 Feb 2015, 12:19
Official
Hello mguliphumzile,
On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience at Checkers Hyper Eastgate.
As a customer-driven business, Checkers understands the importance of providing customers with superior service. Therefore, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in contact with you.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations
On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience at Checkers Hyper Eastgate.
As a customer-driven business, Checkers understands the importance of providing customers with superior service. Therefore, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in contact with you.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.
Kind regards
Devon Currie
Customer Relations