1 reviews | Active since May 2014
Disrespect and poor customer service
ON Sunday evening 22nd March 2015 around 4.30-pm went to return an item at the counter for returns where a lady assisted me. I went to return a personal item which was sealed and un opened however once I explained my reasons for returning the assitant duly check the box to see if opened and she partially tore the cardboard indicating it was opened. The supervisor who came to assist went to a group of ladies with the item and there for 12 minutes had a discussion in a language I was unable to understand with what appeared to be 3 ladies of management. Due to me on my way to church was watching the time and asked what the problem was again in her language called the supervisor who returned I asked what took so long and she proceeded to tell me that this is the normal procedure to refer to management to which I rep**** and you have a conversation for over 10 minutes disrespecting the customer and certainly not provided customer service. I asked her if they had any concerns should I as the customer not have been requested to provide further information. No apologies then only silence as I was refunded the amount, not a branch I will visit in a hurry.
On behalf of the checkers supermarket chain, I would like to apologise for the manner in which your concerns were addressed at Checkers Bryan Park.
As a customer driven business, Checkers understands the importance of providing superior service in a customer-friendly environment. Therefore, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
On behalf of the checkers supermarket chain, I would like to apologise for the manner in which your concerns were addressed at Checkers Bryan Park.
As a customer driven business, Checkers understands the importance of providing superior service in a customer-friendly environment. Therefore, the details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations