Disheartening Service Received

I have never felt humiliated by the service received from Checkers regarding the 500ml Ingram's Moisture Plus special for R32.99 as advertised on your papers. To my shock, I got the 500ml which had an extra 150ml for free and as a client I saw it as a bonus as I use it for my son's dry skin. I was told that it is not a 500ml but a 650 ml which in their eyes + 150ml Free didn't matter. I went to the Customer Service and got an attitude from Thato who in my view wanted to make her point, she then called another Customer Service Clerk in the name of Roelene Damon who was just as unhelpful as she was just making her point, how unprofessional. Roelene further advised me that the 150ml is the "Hyper Value" which I, as a client couldn't understand. She even said to Busi who was there as well, that employees should be taught about this which in my view thing like these aren't supposed to be said in front of clients which gave me an impression that the staff at Checkers New Market are not clued up about processes. On that note, I asked Roelene who can I report the matter to, she answered with such confidence by saying I will find the Customer Care email on my till slip and the contact numbers as well, to my shock, there was none. This made me question a lot of things.

The worst was when I approached Mr Glen Van Niekerk who was very casual about the matter making me feel like I don't know what I'm talking about, which in my view Customer service creates word of mouth and more clients.

Lastly, the very same 650ml were priced differently, the ones under the sale where there was a big board which reflected +150ml for Free, was R47.99 and on the other side they were priced at R41,99. This really raised my eyebrows as well.

Overall, this made me question the customer service at Checkers New Market and it made me question their integrity as a well known store, wow, what an experience!