DISGUSTNG SERVICE

First time shopper at this particular store and also my last. My husband called them Friday morning to find out if they have the girls bicycle. They took his details and said they will call him back. We still never received this call. So I rush home from work to get them open hoping they will have it and i didnt drive out of Ottery for nothing. So I get there at 18:30 and go straight to the bicycle isle. There was absolutely no floor assistance so i head to customer care and ask them to page somebody, may I add their faces said it was home time and their personal conversations continued. So i head back to the isle and wait on somebody to assist to bring me a boxed bicycle. I asked another 3 employees that walked past but to no avail we were still standing there at 19:00 when the store closed. So at 19:05 somebody eventually comes to assist and i ask for a boxed bicycle. The employee replies "I cant do that because the warehouse is closed" , at that point I was already irate for having to wait 30min for assistance. I said its not my problem as I was standing here for 30 minutes waiting for assistance. He didn't look to happy with my request either. So we eventually get her bicycle and head to the pay points. The first section there was a cashier and 2 other employees having a conversation and i asked "are you open" they give me a look, ignore me and carry on with their conversation. So before I go further, I am very considerate to people in retail and I know they work long hours but had I gotten assistance the moment I asked at customer care I would have been out the store long for closing. As we got the the car my son realized he had forgotten his plush toy he had taken with him. Yes its a plush toy I can get anywhere but not the one he has with sentimental value. So after the screaming fit from him I said ill call the store in the morning and see if we can get it back. Saturday morning at 9:00 I call the store, from the first point of contact i explain and ask if they can just have a look in isle 11 my son forgot his plush toy. Transferred to customer care and I again explain my story and ask if they can go check isle 11 for the plush toy. I again get transferred to another lady who I again for the third time explain the situation and she takes my details and says I will call u back and yes I am still waiting for that call to. I called again 4 times asking if somebody can just check I will come and fetch it, but to my surprise nobody felt the need to assist me. On my way home from work Saturday I called again and I hear the ladies in the back shouting "I told you its not here" who they were speaking to I came only assume was me. I told the lady ill hold can she please go check for me she says just hold and I hear her telling the other ladies that had a fat lot to say that I am holding on the line. Four minutes go by and they slam the phone down. Now I was at your customer care desk and I know where isle 11 is in your store and other should literally only take u a minute to walk there. So I call back again and I ask to speak to a store manager. They (the ones that answer the calls) said there is more store manager. My question to them was then give me a manager that does carry some sort of authority. They once again put me on hold, me been very irate at the whole situation hold in the hopes that a manager could assist with my request. So eventually im on the call for 7+ minutes and eventually they drop my call again. I called back 6 times after that and they didnt take my call. Now I know there's caller identity because the first lady that apparently took my details called my number to me before I could give it. So that in itself tells me they knew I was calling but refused to answer. So i get home, fetch my kids and husband and I said let me go to the store because the service is pathetic! Low and behold, we get there, I walked straight to isle 11 and what do I find? His plush toy that everybody was screaming about thats not there. So now im furious beyond measure. They wasted my time, my airtime and my fuel if I didn't find that plush. I once again ask for the manager and im told she's not there. I asked for somebody that is in charge that I can speak to and they direct me to the deli where a lady and a gentleman was standing. The gentleman I approach and greet assuming its him since the employee said go to him. He doesn't greet back but points to the lady, WOW he himself couldn't open his mouth. So I explain my story to her and I show her the same teddy that 5 different employees claimed was not there, I FOUND IT EXACTLY WHERE I ASKED THEM TO CHECK!! Point 1 - YOUR APPARENT CUSTOMER CARE is an absolute disaster and if thats the type of *********** people thats supposed to keep your clients happy your really have to do a shuffle of staff! They absolutely do not care about your customers they more interested in receiving a cheque at the end of the month than to actually do their job! Your people you have answering your stores calls are unfriendly and have no phone etiquette because of she can say "I cant hear you so leka" then im completely at a loss of words. Your floor service is .. Wait there ISNT FLOOR ASSISTANCE! I have hasld the worst experience from your store and I will never set foot in that store again! Absolutely DISGUSTED from the moment I set foot in there until the moment I told your "acting manager" I will never set foot in there again. I hope that your actual store managers sees this !!!