bB
bartus B

1 reviews | Active since May 2016

27 Apr 2019, 16:54

Disgusting Service & Treatment of Disabled Customers

DISGUSTING SERVICE !!!!! So we went to Blue Route Mall to do some shopping..... As I am partially disabled we went to pay by the customer service desk. There is no dedicated till for the disabled and elderly and we have been told countless times by various customer service staff that we can pay there........needless to say after doing his for four years we still get issues nearly every time. However we have never been treated so badly !!!!! There were a few customer service staff around us today.....while we waited at the customer service desk and not one of them told us we cannot pay there. We waited til the person in front of us was finished and then when it was our turn the lady flatly refused to help us. We told her that we were told we can pay there and always did but she completely ignored what we had to say......she just called the person behind us and helped them. She didn't even bother to ask anyone if we can or were told we allowed to pay there. My wife was so upset..... After waiting half an hour been ignored we demanded to speak to a manager.....which took another 20min. Only then were they willing to help.....but still with various excuses. Unfortunately it was too little too late !!!!!!

We will never shop at Checkers again and I will make sure everyone I speak to knows how Checkers staff treat disabled customers !!!!!!

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