Disgusting Service

My account was made inactive due to initially signing up with 1 email and then I deleted the app. Couple months later I decided to download the app and use another email and due to this my account is inactive. I called into the call centre spoke to Josh he refused to provide me with his surname and I asked to speak to his team lead who says he will call me back in half an hour. I then asked to speak to the manager of the callcentre and was told he could not transfer me through and he could not give me a clear reason why. I am drafting a letter to the director of Checkers voicing my concerns and I am told to write a motivation as to why they need to reactivate my account. This is ridiculous and I have been a loyal customer and I can tell you now they have just lost a valuable customer and I am going to tell my family and friends about how pathetic checkers service and delivery . I am also going onto other social media platforms to let the people know.