DISGUSTING SERVICE!!!!

If there was an option to not even include a 1 start rating I would!!! I am absolutely LIVID with the appalling service I received from checkers sixty60. I placed my order for the Easter weekend on TUESDAY evening which was accepted and I was informed my order would arrive at 11-12 the following morning. The app then informed me there was a delay, BUT my order would still arrive by 13h00pm. I had placed the order to be delivered to my work place for easiest convenience. The entire day the app indicated that the order would still be delivered by 13h00pm - they were "ON IT"....when my order had STILL NOT ARRIVED after 16h30pm, I attempted to contact the apparent "HELP DESK" I was on hold for over 35 MINUTES - and my call was STILL NOT EVEN ANSWERED????? I also emailed their "HELP DESK" to which I have received ZERO RESPONSE. I then contacted the branch directly - where I was on hold for yet another 15 minutes...only to be told that my ticker/order was NOT EVEN COMPLETED????? The ticket was apparently just sitting there??? NOT A CALL, SMS OR EMAIL WAS RECEIVED FOR THIS PROBLEM??? I was then told that they could not deliver my order and they would REVERSE the charge on my credit card and I would HAVE TO RE-ORDER again later in the evening. I HAVE STILL NOT RECEIVED THE REFUND?????? To top things off, the MAIN ITEM I wanted for Easter weekend was the PRAWN MEAT - WHICH IS NOW APPARENTLY OUT OF STOCK??? How is this my problem???? Absolutely DISGUSTING SERVICE ALL AROUND!! I will also be posting this on other social media platforms - UNACCEPTABLE!!!!!!!! LIVID AND APPALLED Megan.